Top telus billing support Secrets
Top telus billing support Secrets
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However, right after reviewing the agreement, I seen it didn’t replicate the discounts or system facts talked over, such as the 500GB of knowledge and additional discounts for pre-authorized payments.
Hey @DjE we can easily certainly do what we can to help you. Are you able to you should send out us a private information and We are going to go from there?
We're sorry to hear about each one of these problems you have skilled with both equally tech support and billing. Make sure you deliver us a private concept, and we’ll function to acquire you the help and adhere to-up necessary to resolve these challenges without delay.
Have you ever tried using working with the web Chat? Log on to My TELUS as well as the Chat icon will be with the lower right of your window. Solution the questions about what type of enable you require then maintain replying to your bot with "I want to talk to anyone" till the bot presents up and passes the Chat to somebody.
You can only modify it. I waited for an hour about the telephone to talk to a human. He was practical, but had to redirect me to a different man or woman. I had been then on keep for another hour. They available me an even better deal, but it really wasn't what was supplied on-line. Individuals bargains are For brand new customers. Like a faithful customer I must pay $seventy eight as compared to $sixty for any new customer, for that service I wished.
I'd also like to grasp why this was taken out? Looks Silly that we now have to simply call tech support to carry out something which we did not require the for Formerly
I was not telling but seeking to talk to him yet he obtained telus billing support mad and hung up. This is ridiculous and extremely horrible customer service. I will be pulling my two strains from Telus . If this is the customer service people are having from the reps than you should supply it elsewhere. I are already with Telus for approximately 14 years and It is very sad that it's arrive at this . Investigating these threads and comments left by Many others it seems I'm not the one one.
• I spoke to a number of agents, which includes Maria and Regal, who could not supply clarity or escalate my situation as asked for.
The TELUS workforce acknowledges that our work spans lots of Territories and Treaty regions and we have been grateful for the traditional Information Keepers and Elders who're with us today, all those who have gone ahead of us as well as youth that encourage us.
Telus has tousled on my bill various instances within the pastfew months. Lately by charging me three periods for just a provide it back again which was presently returned. Then chose to go on and modify 3 of my designs by themselves. First agent I spoke to was terrific and attempted tough to resolve the issue. He even contacted loyalty that will help. They never termed. I made an effort to simply call myself and was maintain endlessly so I hung up. Tried using Yet another agent he mentioned he would transfer me to loyalty than proceeded to have upset for the reason that I would not let him to end the decision when he stated he couldn't transfer me.
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@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time they usually hanged up on me, stating that I must get in touch with through "common Business office several hours". Is this for genuine?
Hi @Ben708 we surely price your loyalty with us and we want to aid. Remember to regulate your inbox for just a message from us
The TELUS workforce acknowledges that our perform spans many Territories and Treaty regions and we're grateful for the normal Know-how Keepers and Elders that are with us right now, anyone who has gone ahead of us as well as the youth that inspire us.
That is a massive waste of your time and only creates an exceedingly annoyed customer just before they get to talk to the CSR and now the CSR has to manage an now pressured to their Restrict customer.